STORY 2 OF 4 · THE VILLAGE SQUARE

Onboard, one person at a time

A tool is useless if nobody picks it up. Here is how an almost empty square filled up. Keep scrolling.

50members at the start

FEBRUARY 2026

To begin with, a handful of the curious

An internal AI community that starts with around fifty members. Mostly experts. The square is almost empty.

Internal AI community · international IT services firm

THE TURNING POINT

A 60-second capsule, every day

Instead of one big training course, a library of 87 short videos: one concept, one minute. A capsule shared every day, to watch between two meetings.

AI literacy video library

A FEW MONTHS LATER

The square fills up

Reactions come in, and so do questions. The community grows from 50 to over 1,400 members, and the training department is considering taking over the capsules.

Internal AI community

BEYOND BORDERS

Noticed by the global leadership

The group's international leadership asks for a feedback report on the community and its impact on employee training. A local initiative becomes a case study.

Internal AI community

THE SAME METHOD, ELSEWHERE

1,000 staff trained, from the front desk to the top

In a local authority, the dematerialisation of mail: e-learning, in-person training, support. From executive assistants to deputy directors-general, around 1,000 people on board.

Mail dematerialisation · departmental local authority

What I take from it

« You don't get a tool adopted, you get a habit adopted. One capsule a day beats one training course a year. »