STORY 1 OF 4 · THE BUILDING

Unblock, from the boardroom to the field

A project worth a billion euros of benefits a year, an IT department and business teams that had stopped talking. Here is how the building lit up again, floor by floor. Keep scrolling.

Crisisbetween IT and the business

JUNE 2025 · WHEN I ARRIVED

A building at a standstill

The software that manages every benefit paid by the département has to be migrated, child and maternal health included. But IT and the business teams are no longer talking. Every meeting hardens positions, and nothing moves.

STEP 1 · ON THE GROUND

Listening to both sides

Before proposing anything, understand each side's constraints: what IT can guarantee, what the business needs to keep paying benefits. Get out of the face-off.

STEP 2 · UP THE FLOORS

Building a direct line to leadership

Working closely with both deputy directors-general, business and IT. Bringing them one shared reading of the situation instead of two opposing versions.

STEP 3 · THE COMMITTEE

Carrying the decision

Putting the data migration options on the table, with their risks for beneficiaries. The decision lands: a manual data migration, shared by leadership and teams.

NOVEMBER 2025 · WHEN I LEFT

The building lit up again

Tensions have eased, the project has a direction again, and the goal is unchanged: around one billion euros in benefits a year, paid without interruption to the people who depend on them.

THE SAME STANCE, ELSEWHERE

2 years

of weekly leadership committee, in a very political environment, to dematerialise a local authority's mail.

+50%

in daily rate: a model presented to executive management to multiply the capacity of a team of experts.

What I take from it

« In a crisis, the technology waits: first you have to restore dialogue between those who decide and those who do. »